Yes, we do provide a warranty depending on the product. The period of the warranty depends on the product as well. Some items however are not covered by warranty for example: suits, shoes, gloves, helmets, innerwear, bags etc.

For more info about warranty about  a specific product, please don’t hesitate to contact us.

You can cancel your order on the account page. Navigate to account, and then orders and you can choose which order to cancel. You will not be charged to cancel.

Please note orders which have been dispatched cannot be canceled or change the delivery address but instead can be returned once received.

Canceling items that are back ordered will face a 20% restocking fee.

For returns/exchanges, please contact our customer care with your order number and we will send you the return shipping labels within 7 days of receiving your order.

Kindly note returns/exchanges may incur shipping charges.

Some items cannot be returned like fire extinguishers, liquids, innerwear.

Exchanging items that are backordered will face a 20% restocking fee.

Once we have processed the refund it will usually take 3-5 working days for the funds to show in your account. This may vary depending on your bank.

All orders are shipped the same day or the next working day. Once your order has been dispatched to the delivery agent we will provide a tracking number.

UAE and Oman orders – Next-day delivery

Rest GCC countries – 1-3 days delivery time

International countries – 3-5 days delivery time

Each order is shipped according to the customer’s requirements. Before placing the order, there are two or three options you can choose.

All UAE and Oman orders are shipped the same day or the next day

International
Empost shipping – usually takes 7-10 days

DHL shipping – usually takes 1-3 days

First please check the dates of the promotion code to ensure that it is valid. If it is within the dates and it’s still not working, please contact our customer care and we will resolve this issue.